Refund Policy

We stand behind the quality and safety of all our dermatologist-tested skincare products, and we offer a customer-friendly refund window to ensure a reliable shopping experience for every global buyer. Eligible return and refund requests may be submitted within 60 days from the delivery date. Qualified scenarios include items received damaged during international transit, factory defective products, incorrect item shipments, or severe quality issues that affect normal use. All refund applications require valid supporting evidence, including clear photos or videos of the product condition, packaging damage, or shipping errors for official verification. To maintain fair service standards, we do not accept refunds based on personal preference, skin subjective feelings, opened or heavily used products, customer operating errors, or delays caused by customs clearance and uncontrollable logistics factors.
Once your refund application is verified and approved by our support team, the refund process will be initiated within 5 to 10 business days and returned to your original payment method. All refunds are calculated based on your actual payment amount, including seasonal discount prices applicable to sitewide promotions. As part of our consistent service policy, all eligible refund orders will not incur any hidden shipping deduction fees, and our complimentary worldwide shipping service remains valid for all qualified after-sales processing. We only refund product payment fees and do not compensate indirect losses such as time costs, usage losses, or local customs fees generated during international delivery.
We reserve the right to reject invalid, overdue, repetitive, or malicious refund applications that violate shopping fairness and policy regulations. We may update this refund policy appropriately to match service adjustments and industry standards, with updated terms posted officially on our website. By completing any purchase on our platform, all customers confirm that they have fully read, understood, and agreed to abide by our complete refund and after-sales rules.

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